RETURNING A PRODUCT
RETURNING ORDERS AFTER RECEIPT
If you, are for whatever reason, not happy with the products you ordered from the SUPRA Website, you may return the products delivered to you within 14 calendar days after receipt of the merchandise, as long as:
- the products are unwashed and not used in any way. You are of course allowed to try them on
- the product is in its original, undamaged packaging (a carefully opened package will not be considered damaged)
- the product is complete: e.g. both items of a pair must be returned
We will not accept returned products that do not comply with these instructions. After receipt of your goods, a refund will be issued excluding the shipping costs.
Please note that it can take up to 5-8 business days after receipt of your goods before we will refund you due to inspection and payment processing. Refunds will be given in the same form of payment as the original purchase.
COSTS FOR RETURNING PRODUCTS
We currently offer free returns provided you use our prepaid return label (see instructions below). If you don’t use our return label we cannot guarantee the tracking and the delivery of your return.
RETURN OF DEFECTIVE PRODUCTS
You are entitled to return a product, ordered via the official European SUPRA web shop, that is defective or otherwise not in conformity with the ordered product. You can do so within 12 months after date of purchase. This does not affect your statutory rights. In the event your claim is justified, a full refund will be issued.
HOW TO RETURN A PRODUCT
Please follow the below instructions to prepare the collection:
- Put the product in its original SUPRA packaging and use the original cardboard box (outer box) to return. Ensure that no other UPS tracking labels are attached to the package.
- To accomplish prompt processing of your return, and to avoid any delays in refunding your payment, we need you to complete the RETURN DOCUMENT (attached to this received package and available at the UPS site using the credentials listed below)..
- Login to the UPS site:
If you are living in Great Britain or in the Rep. of Ireland please use:
- Company Alias: DSV-DE
- User ID: UKRMA
- Password: return1
If you are living in a different EU country, please use:
- Company Alias: DSV-DE
- User ID: NLRMA
- Password: return2
- Complete your personal details and click the “OK” button when complete.
- Print off the created UPS collection label and fold the printed label on the dotted line.
- Place the label in a Shipping Pouch provided in the original shipment. If you do not have a pouch, affix the folded label using clear plastic shipping tape over the entire label.
Go to UPS to find the nearest drop off location.
Product exchanges are currently not possible, but you do have the option of returning your product. In order to receive another product, color or size, you will have to place a new order on the SUPRA Website.