Placing an order on our website is easy. Just follow these simple steps.
You can browse by gender or category by using the menus on the top of the page. To find out more about a product, click on its image or name and you will be taken to a page with more detailed product information.
Once you have selected an item, and you have selected size and quantity, click the “Add to Cart” button on the right side of the product detail page. Remember, you can view the contents of your shopping cart at any time by clicking the Shopping Cart icon at the top of every page of our sites.
When you’re ready to complete your order, be sure to review all of the items that are in your shopping bag. You can add, change or delete items until you are completely satisfied with your order. Once you have selected all the items that you would like to purchase, click on the “CHECK OUT” button.
You can check-out as a guest, register or if you are already registered use the Login option to proceed to the Billing, shipping and payment information steps.
In this step you will enter the shipping and billing addresses.
Note that your billing address is the address linked to your Credit/Debit card, and so it must be entered exactly as it appears on your bank statement.
You can enter a different shipping address if you’d like your product(s) to arrive at a different location to your billing (bank statement) address. When you’ve finished entering this information in these steps, please click on the “Continue” button.
In this step, your shipping costs will be added to the overall bill. UK : £7. Other EU countries we ship to (see FAQ) : 7€ . (Free shipping on orders over 65€).
Select your method of payment and payment information from the options available. Be sure to review all information on this screen before clicking the “PLACE ORDER” button. You can make any necessary changes to your shopping bag, shipping, billing, and payment information by using the “CHANGE ORDER” option.
Please review your order details in the Order Review step and confirm the order by pressing the “PLACE ORDER” button.
After you place your order, you will receive e-mails about your order. Below are the kinds of e-mails you might receive:
Note: SUPRA explicitly reserves the right not to accept your order and to cancel the Purchase.
Check the status of your most recent orders by visiting our Order Tracking page. This is the easiest and fastest way to get the most current information regarding your SUPRA web shop orders. When you click on Order Tracking, you will be prompted to log in with your order number AND your e-mail address. An order summary page will provide you with detailed information about your current order or past orders. After your order is shipped, your tracking number, if available, will be displayed.
We understand that some consumers may have questions in the process of navigating the website and or entering their order. Should you need help, please feel free to contact your local customer service center at one of the locations listed on the Contact Us page.
Occasionally, orders or parts of an order are cancelled by our system for various reasons. Some reasons are:
If your order is cancelled, you will receive a notice regarding your order via e-mail which will explain the reason for the cancellation. You will not be billed for any cancelled items.
Should you choose to cancel your order before it ships, please contact Customer Service who will cancel your order for you.
Please be sure to have your unique reference number stated in your order confirmation at hand to make this process easier for you.
Within Europe, Suprafootwear.com ships Monday – Friday. We strive to ship your order the same day or the next business day.
NOTE: Our warehouse is closed on weekends and during public holidays.
Suprafootwear.com ships its products via UPS to the following destinations:
Orders that are placed outside of one of these destinations will automatically be refused and will not be sent.
Important : UPS do not deliver on P.O boves
All orders are manually verified and initially approved orders are still subject to manual review.
FREE SHIPPING ON ORDERS OVER 65€.
Zone A (France, Germany, Spain, Ireland, Netherlands, Austria, Belgium, Denmark, Finland, Hungary, Sweden, Italy, Slovakia)
|Zone B (Greece, Norway, Serbia)||EUR||15,00|
The expected delivery time from the moment the order has been shipped is:
|United Kingdom||2-3 days|
More information regarding returning a product.
If you have any further questions, please CONTACT our customer service department.